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POLICIES

Payment Policy

Payment is due in full at the time services are rendered. Unfortunately, we are not able to extend charge accounts to our clients. Financing options are available through Medi-Card iFinance. Please visit their site by clicking on the following link: Medi-Card iFinance 

Acceptable payment methods include cash, debit, credit card, bank draft and e-Transfer.  No personal cheques will be accepted.

For major emergency and elective procedures, 100% of the estimated costs including HST will be required up front at the time of surgical in-take.

 

Appointments/Cancellations

In order to spend as much time as possible with each patient, the Hospital’s appointment format is complicated. When booking orthopedic examinations and major surgical procedures, a $250 non-refundable deposit per procedure is required at the time of booking. 

The deposit is non-refundable in the event of a cancellation, no-show or rescheduling. If a surgical procedure is rescheduled, the second deposit required will be 25% of the estimated cost.

Patient Arrival Policy

All patients are required to arrive on-leash or in an appropriate carrier. If you do not bring a leash, please notify reception upon arrival and we will provide you with a temporary one. Patients should remain on-leash or in a carrier and kept close to owner until admitted to a designated exam room.

 

Aggressive Animal Protocol 

 

We understand that pets may be nervous at the veterinarian's office so in order to protect our pets, clients, and staff, we have designed a set of procedures to reduce the risks associated with aggressive behaviour. 

Owners must disclose if their pet has any history of aggressive behaviour. Failure to accurately disclose your pet's history may result in cancelled procedures/appointments and loss of deposit(s).

In reception area at Espanola Animal Hospital, dogs must be leashed at all times. If a pet is knowingly aggressive towards people or other animals, we require that those pets are muzzled before entering the building. We also request that these pets are held on a tight leash staying as close to the owner as possible. No 

Animal to animal contact is strictly prohibited at Espanola Animal Hospital, this is for the safety of your pet and other patients. 

Please inform the reception staff of your arrival before bringing your pet into the office. The staff may ask you to wait outside until the reception area is clear of other clients/patients, and will request that any paperwork be completed in an empty exam room.

If an animal with sever aggression issues cannot be safely managed post-op, staff will not be put at risk of harm. This means aggressive dogs may not be permitted to stay the night after surgery at Espanola Animal Hospital. The staff will give owners adequate notice if a pet will not be staying the night and will ensure owners of aggressive dogs have the required instructions 

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