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Payment Policy

Payment is due in full at the time services are rendered. We work with several financing partners to provide options to suit the needs of our clients. Visit our financing partners page located under the Contact Us menu heading.

Acceptable payment methods include cash, debit, Visa, Mastercard, bank draft and e-Transfer. We do not accept American Express. No personal cheques will be accepted.

For major emergency and elective procedures, 100% of the estimated cost including HST will be required up front at the time of surgical in-take.


Appointments & Cancellations

In order to spend as much time as possible with each patient, the hospital’s appointment format is complicated. When booking orthopedic examinations a $250 non-refundable deposit per appointment is required at the time of booking. When booking most surgical procedures, a $500 non-refundable deposit is required. For total hip replacement, total elbow replacement, or total knee replacement, a $1000 non-refundable deposit is required. 

When booking a recheck appointment, a $100 non-refundable deposit will be collected at the time of booking. 

The deposit is non-refundable in the event of a cancellation, no-show or rescheduling. 

Patient Arrival Policy

All patients are required to arrive on-leash or in an appropriate carrier. If you do not bring a leash, please notify reception upon arrival and we will provide you with a temporary one. Patients must remain on leash or in a carrier and kept close to owner until admitted to a designated exam room.

Aggressive Animal Policy 


We understand that pets may be nervous at the hospital. In order to protect our patients, clients, and staff, we have designed a set of procedures to reduce the risks associated with aggressive behaviour. Owners must disclose if their pet has any history of aggressive behaviour. Failure to accurately disclose your pet's behavioural history may result in cancelled procedures/appointments and loss of deposit(s). In the reception area, dogs must be on a standard 6' leash at all times. If a pet is knowingly aggressive towards people or other animals, we require that those pets are muzzled before entering the building. 

Animal to animal contact is strictly prohibited. This is for the safety of your pet and other patients. Please inform the reception staff of your arrival before bringing your pet into the office. The staff may ask you to wait outside until the reception area is clear of other clients/patients, and will request that any paperwork be completed in an empty exam room.

If an animal with severe aggression issues cannot be safely managed at any time, staff will not be put at risk of harm. 

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