POLICIES

Payment Policy

Payment is due in full at the time services are rendered. Unfortunately, we are not able to extend charge accounts to our clients. Financing options are available through Medi-Card iFinance. Please visit their site by clicking on the following link: Medi-Card iFinance 

Acceptable payment methods include cash, debit, credit card, bank draft and e-Transfer.  No personal cheques will be accepted.

For major emergency and elective procedures, 100% of the estimated costs including HST will be required up front at the time of surgical in-take.

 

Appointments/Cancellations

In order to spend as much time as possible with each patient, the Hospital’s appointment format is complicated. When booking orthopedic examinations and major surgical procedures, a $250 non-refundable deposit per procedure is required at the time of booking. 

The deposit is non-refundable in the event of a cancellation, no-show or rescheduling. If a surgical procedure is rescheduled, the second deposit required will be 25% of the estimated cost.

Patient Arrival Policy

All patients are required to arrive on-leash or in an appropriate carrier. If you do not bring a leash, please notify reception upon arrival and we will provide you with a temporary one. Patients should remain on-leash or in a carrier and kept close to owner until admitted to a designated exam room.

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