Payment is due in full at the time services are rendered. Unfortunately, we are not able to extend charge accounts to our clients. Financing options are available through Medi-Card iFinance. Please visit their site by clicking on the following link: Medi-Card iFinance
Acceptable payment methods include cash, debit, credit card, bank draft and e-Transfer. No personal cheques will be accepted.
For major emergency and elective procedures, 100% of the estimated costs including HST will be required up front at the time of surgical in-take.
In order to spend as much time as possible with each patient, the Hospital’s appointment format is complicated. When booking orthopedic examinations and major surgical procedures, a $250 non-refundable deposit per procedure is required at the time of booking.
The deposit is non-refundable in the event of a cancellation, no-show or rescheduling. If a surgical procedure is rescheduled, the second deposit required will be 25% of the estimated cost.
Patient Arrival Policy
All patients are required to arrive on-leash or in an appropriate carrier. If you do not bring a leash, please notify reception upon arrival and we will provide you with a temporary one. Patients should remain on-leash or in a carrier and kept close to owner until admitted to a designated exam room.